Pixelworx Privacy Policy

At Pixelworx, we are committed to protecting the privacy and security of our users' personal information. This Privacy Policy outlines how we collect, use, store, and disclose the information we collect from our website visitors and users. By using our website and services, you consent to the practices described in this policy.

Information We Collect

We collect various types of personal and business information from our users, including:

• Name
• Email address
• Phone number
• Physical address
• Payment details (collected and processed securely via Stripe)
• Business information
• Project and service request details
• IP addresses
• Cookies (essential, performance, and targeting)
• Infrastructure and account credentials

How We Collect Information

We collect user information through various methods, including:

• User registration
• Contact forms
• Fathom Analytics (a privacy-focused analytics platform)
• Third-party tools and integrations, such as HubSpot and Klaviyo

Purpose of Data Collection

We collect and use personal information for the following purposes:

• Account creation and management
• Providing features, services, and customer support
• Processing payments via Stripe
• Tracking and fulfilling service requests such as website design, development, and graphic design
• Storing client and project information in Klaviyo CRM and QuickBooks for account management
• Troubleshooting and customer support

Data Sharing

We share data with the following third-party services to provide and improve our services to users:

• Klaviyo (CRM): Personally identifiable information is shared with Klaviyo for account and relationship management purposes.
• Stripe: Payment information is collected and processed securely using Stripe's SDKs and payment gateway. We do not have access to full payment card details.
• OpenPhone: Data flows are incoming only, no data is sent from our systems to OpenPhone.
• QuickBooks: Business and contact information, project details, and service data are shared with QuickBooks for billing and financial tracking.
• Fathom Analytics: Website usage data is collected anonymously and in aggregate to understand and improve site functionality. No personally identifiable information is shared with Fathom.

We do not sell or rent user data to any third parties. Data is shared solely to deliver and enhance the services users have requested.

Data Security

We take the security of our users' personal information seriously:

• All personally identifiable information (PII) stored in our databases is encrypted.
• All client connections to our website are secured over HTTPS.
• Access to user data is strictly limited and controlled on a need-to-know basis.
• We maintain incident response plans to promptly handle any potential data breaches.

Cookies and Tracking Technologies

We use essential, performance, and targeting cookies and similar tracking technologies to provide and improve our services, such as:

• Essential: Required for core site functionality
• Performance: Analyzing site usage to improve features
• Targeting: Measuring the effectiveness of marketing efforts

Instructions for opting out of non-essential cookies are available on our Cookies page.

User Rights and Data Retention

Users can access, update, and delete their personal information through their account settings. Upon request, we will also remove all user data from our systems. We retain user data for as long as the account is active or as needed to provide services. Authenticated users can request project and service data which we track and store to fulfill those requests. Any deletion requests will be promptly honored.

Legal Compliance

Our company is based in Arkansas, USA and we have clients across the country. We aim to comply with all relevant state and federal data privacy laws, including the California Consumer Privacy Act (CCPA). Under the CCPA, California residents may request to know what personal information we have collected about them in the past 12 months and the categories of third parties with which that information was shared. They may also request deletion of their data. To make a CCPA data request, please email privacy@pixelworx.io. We will verify and fulfill requests within the timeframes required by law.

Children's Privacy

Our website and services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children.

International Data Transfers

We do not currently transfer any user data outside the United States. If we begin engaging in international data transfers in the future, we will update this policy and put appropriate safeguards in place.

Policy Updates

We reserve the right to update or change this Privacy Policy at any time by providing notice via email and/or a prominent notice on our website. The date of the last update will be indicated at the top of the policy. If we make material changes that impact user rights, we will provide additional notice and give users an opportunity to object or withdraw consent. Continuing to use our services after an update constitutes acceptance of the changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us by email at privacy@pixelworx.io or by writing us at:

Pixelworx

15727 White Water Rd,
Chester, AR 72934

This Privacy Policy, along with our Terms of Service, constitutes the entire agreement between you and Pixelworx regarding the handling of personal information.